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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Can you customize my logo or redesign the products?

Yes, we will provide you with professional free design and the best service, we can customize the logo and design as your requirements.

What certificates do you have in your company?

We have SGS, TUV Rheinland and ISO9001 etc. also have some material certificates and International management certificates.

Do you accept sample order?

Yes, sample order is acceptable, but the sample cost will be under customer's account.

How long can I get the sample?

Usually it takes 7-15 days for sample making and 5-7 days for international express.

What is your main market?

USA, Canada, Australia, Europe, Middle-East, South America etc. 30 countries and areas.

What about the lead time for mass production?

Normally, the lead time is about 25-40 days after payment.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, please contact us directly to discuss options.

What is your payment terms?

You can make the payment to our bank account, Western Union or PayPal: 30% deposit in advance, 70% balance before shipment.Other payment methods are negotiable.

What are your prices?

Our prices are subject to change depending on supply and other market factors.Different styles, materials, sizes and prices are different. We will send you an updated price list after your company contact us for further information.

What is your after-sales services?

We guarantee our material, process and product structure.Normally we offer 2-year warranty under proper usage.If there's any quality problem, free spare parts will be provided in next order.Our commitment is to your satisfaction with our products.Solve all customer problems.